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At Northwest Hospital & Medical Center, we have a team dedicated to working with our patients to:

• Interpret insurance coverage.
• Verify insurance eligibility and benefits.
• Notify the insurance company and obtain authorization for treatment.
• Investigate payment sources that might be available to you, such as Medicaid and charity care.
• Make payment arrangements.

Bill Payment Options
For your convenience, we offer several options for settling your account:

		Main Campus Drop-Off Two new, secure drop boxes have been installed in the main hospital building for patients who choose to save postage and drop off payments in person. They are located next to the security desk in the main lobby, and on the second floor in a mail slot to the right of the Lab/ Diagnostic Imaging check-in desk. Payments may be made in cash or by check. Please enclose payment in an envelope before placing in the drop box.
		Patient Financial Services Drop-Off You may also visit the Patient Financial Services office to make in-person payments, discuss your bill or to make payment arrangements. Patient Financial Services is located in the Northwest Outpatient Medical Center at 10330 Meridian Ave N., Suite 260, Seattle, WA. Hours of operation are 8:00 a.m. - 4:30 p.m. Monday through Friday.
		Online Payment We offer secure, 24 x 7, online bill payment with a credit card. To pay your bill online, click here.
		Mail Please send payments to: Patient Financial Services Northwest Hospital & Medical Center P.O. Box 34433 Seattle, WA 98124
		Phone Payments may be made with a credit card over the phone. Please call Patient Financial Services at 206-368-6440 or toll-free, 877-364-6440.

Account Information
Northwest Hospital patients work with the Patient Financial Services Department who may update or add insurance information. If you think you may have difficulty paying for medical services or paying an existing bill, contact the Patient Financial Services Department at 206-368-6440 or toll free 1-877-364-6440. We’ll evaluate your circumstances, in strictest confidence, to see if you might be eligible for financial assistance based on income and family size.

Patients who have been discharged from the hospital or who have questions about their bills should contact Patient Financial Services by calling or visiting their offices at the Northwest Outpatient Medical Center (OPMC), located on 10330 Meridian Ave. North, Suite 260. Hours of operation are 8:00 a.m. - 4:30 p.m. Monday through Friday. The Patient Financial Services Department phone number is 206-368-6440 or toll free 1-877-364-6440.

Understanding Your Billing Statement
Northwest Hospital & Medical Center continues to strive to improve service to you, our valued patient. We have redesigned the patient statement to provide more detailed information about the medical services you received and the status of your account. Here is a sample with a brief explanation of our statement.

For answers to questions about your Northwest Hospital & Medical Center Statement, please call a Customer Service Representative at 206-368-6440 or foll free 1-877-364-6440.

Please use the back side of the bill to inform us of any changes to your address or insurance. This side also has billing and contact information.